Livestream FAQ

LIVESTREAM FAQ
 
1. I've purchased tickets to the live stream.  How do I watch it?
-In order to access the live stream page you will need to be signed into your account you created when checking out. Once you login to your account on your computer or phone, our site will know if you purchased tickets and you will be able to see the stream at this page (which will be live on the day of the show)! The show takes place on Sept 18th at 8PM Eastern / 5PM Pacific! 

2. Can I buy tickets for my friends?
Of course! Use the support chat in the bottom right window or email tickets@singlemusic.com with their email address and your order number and an account will be set up for your friend! 

3. Can I watch the live stream on my TV? What about my phone? 

-Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

For TVs - Cast/Airplay are the best options. Some TV or device browsers cannot load video in this format. Specific requirements are available here

4. Will this live stream be available for viewing later?
For one week, ticket holders will be able to watch again one the same page as the live stream (after it can be encoded and uploaded)!

5. I have another question!
No problem, email  Livestream Support or click the chat button in the bottom right corner!